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EcoHome Privacy Policy

Last updated: 20th July 2024

EcoHome (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, and protect your information, in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and address.
  • Referral Information: Unique referral codes, referral lead information, and related tracking data.
  • Demographic Information: Age, household size, and other relevant details.
  • Technical Information: IP address, browser type, device information, and pages visited on our site.

2. How We Use Your Data

We use your data to:

  • Process and manage your applications and referrals for government-funded energy efficiency programs.
  • Provide customer support and respond to inquiries.
  • Improve our services and website functionality.
  • Send marketing communications, only where you have opted in.
  • Comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing Data

Under GDPR, our legal grounds for processing personal data are:

  • Contractual Necessity: To fulfill our commitments when you use our services or request information.
  • Legitimate Interest: For referral tracking, marketing, and service improvement purposes.
  • Consent: For optional marketing activities where you have opted in.

4. Sharing Your Data

We may share your data with:

  • Service Providers: To assist with operational tasks such as analytics, marketing, and support.
  • Government Agencies: For compliance with grant scheme requirements.
  • Other Third Parties: When necessary to protect our rights, safety, and property or as required by law.

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

5. Data Security

We take data protection seriously and implement technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to employees, contractors, and agents on a need-to-know basis.

6. Retention of Personal Data

We retain personal data only as long as necessary for the purposes it was collected for, including any regulatory or legal retention requirements. When no longer needed, your data is securely deleted or anonymised.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to certain legal restrictions.
  • Restriction: Limit how we process your data in certain circumstances.
  • Objection: Object to our processing of your data based on legitimate interests.
  • Data Portability: Receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us at enquiries@eco-home.uk.

8. Cookies and Tracking

We use cookies and similar technologies to personalise content, analyse our traffic, and improve our website. For more details, see our Cookie Policy.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect legal changes or enhancements to our service. We encourage you to review this page regularly.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

EcoHome (North East) Ltd, Unit 4 Carcut Road, Lawson Industrial Estate, Middlesbrough, TS3 6QL

Email: enquiries@eco-home.uk

Phone: 0800 246 5488